Warehouse Service Shift Manager

Part of the Distribution Centre Lead Management team that provides great service to our stores, ensuring customers have great availability and standards of product by leading a team of Managers and colleagues on a dedicated shift who do what’s right for our customers and Tesco.

You will be responsible for:

Analyse and spot trends in Big 6/KPIs in my Distribution Centre, build and deliver warehouse improvement plan to build capability where it is needed most.
Maximises the My Performance process and tools to aid individual performance, productivity and standards.
Use my expertise and knowledge to identify opportunities to improve the Warehouse performance, engaging and supporting my team to deliver these.
Co-ordinate all Warehouse plans, KPI’s and resource to ensure delivery and sustainable improvements on all KPIs, whilst achieving our Distribution Centre financial budget.
Champion change, share ideas and experiences to deliver results.
Build the capability of my Managers, making sure they have received the Operational and Leadership training to do their job and provide ongoing coaching and mentoring
Lead my team to deliver end to end Distribution Centre routines and standards in line with the Operating model.
Co-ordinate and effectively forward plan for all seasonal, trade driving and promotional events to maximise sales within stores by ensuring stock is dispatched and received at the right time.
Collaboratively work with support office and store leads to ensure our Warehouse Operating procedures are best in class and focus on providing our stores with the service they require.
Focus my team to deliver accurate goods to stores, improving store product availability and customer satisfaction.
Ensuring my team deliver safety standards, hygiene standards, maintain the cold chain and food hygiene.
Leading Direct to Depot changes, organising my Managers to deliver and sustain change programmes, achieving optimum product availability for customers.
Leading preventive shrink and security plans for my shift.
Operating collaboratively to achieve the best service for stores across all shifts.
Being the accountable Duty Manager for the shift as part of a rota, making decisions that are right for our customers, colleagues and Tesco.
Leading our store community plan, generating and delivering ideas and encouraging our Warehouse Service teams to do the same.
Leading the resource planning activities so that all hours are worked when and where we need them to effectively service our stores.
Building capability of my Managers knowledge of related Warehouse Service Shift Manager Distribution Centre and support them to identify and resolve root causes issues, with sustainable solutions and continual review.

You will need:

I connect with my colleagues, sharing knowledge, experience and best practice. I understand the importance of what I do and work collaboratively to deliver results. I make time to build strong relationships, reaching out across the business to network with colleagues and find new ways to improve what matters.
I am warm and welcoming in every interaction with customers and colleagues. I respond to people appropriately and ensure they feel seen, heard and recognised. Through listening and taking appropriate action I gain commitment from my team
I use my energy and resilience to keep momentum going when working in challenging environments, keeping focus on my objectives. I act quickly, making decisions based on what is right for customers and colleagues to ensure my Distribution Centre standards are maintained at all times.
My colleagues see me doing the right thing both when things are going well and when times are tough. I know how to be at my best and inspire confidence in those around me.
I am aware of what our competitors are doing and continually identify ways to improve our Distribution Centre for customers. I am keen to build and deliver new initiatives, providing feedback on how they could be further improved.

What's in it for you:

We offer excellent benefits that help make Tesco a great place to work. These include but aren’t limited to:

Annual bonus scheme of up to 20% of base salary
Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
Request flexible working from day one
Get 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
Access to free wellbeing services with a range of resources to support your mind, body, and life
Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes
Uniform provided and policies to support you for all of life’s moments, big and small
Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here.
Click here to read more about the benefits we have available for our colleagues

About us:

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.

We have recently announced that we will be moving towards a more blended working week – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to about how this can work for you.

NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.

We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please visit https://www.tesco-careers.com/accessibility