Supervisor - Selfridges

Victoria Beckham is looking for a dedicated and experienced Supervisor to join our team at the iconic Selfridges store in London. This is an exciting opportunity for a driven individual who thrives in a fast-paced luxury retail environment and has a passion for building and nurturing strong client relationships. As a Supervisor, you will play a key role in creating a tailored, memorable shopping experience for our clients, driving sales, and upholding the high standards of the Victoria Beckham brand.

Key Responsibilities:
- Client Relationship Management: Cultivate and maintain strong relationships with both new and returning clients, offering personalized service and styling advice to enhance their experience.
- Lead, motivate, and inspire the team to deliver exceptional customer service while achieving sales goals and brand objectives.
- Serve as the main point of contact for VIP clients, ensuring their needs are met with the highest level of care and attention.
- Oversee daily operations on the shop floor, ensuring the store is presented to the highest standard and reflects the luxury values of Victoria Beckham.
- Collaborate with the management team to develop strategies that enhance client loyalty and increase customer retention.
- Organise exclusive events and private viewings for key clients, ensuring they feel valued and engaged with the brand.
- Monitor stock levels, assist with inventory control, and ensure the efficient flow of merchandise.
- Support in the training and development of the sales team, ensuring they have the knowledge and tools to provide outstanding service to clients.

Key Requirements:
- Proven experience in a supervisory or leadership role within luxury retail, with a strong focus on client relationship management.
- A passion for fashion and a deep understanding of the Victoria Beckham brand.
- Outstanding interpersonal and communication skills with the ability to build strong relationships with clients.
- A sales-driven mentality with a strong focus on providing personalised, exceptional customer service.
- Excellent organisational and time management skills.
- Ability to lead by example and motivate a team to consistently exceed expectations.
- Flexibility to work during peak times, including weekends and holidays.

What We Offer:
- Competitive salary of up to £35,000 per annum.
- Generous bonus scheme based on individual and team performance.
- Employee discount on Victoria Beckham products.
- Career development opportunities within a globally renowned fashion brand.
- A supportive, inclusive, and dynamic team environment.

If you're passionate about building lasting client relationships and creating unforgettable luxury experiences, we want to hear from you. Apply today and join the Victoria Beckham team at Selfridges.