Store Host

<div style="color:rgb(51,51,51);font-family:'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px;white-space:normal;margin:20px 0px 30px;background-color:rgb(255,255,255);"><h3 style="color:rgb(51,51,51);font-family:'itc_avant_garde_gothicbold', Helvetica, Arial, sans-serif;font-weight:500;line-height:1.1;margin:0px 0px 15px;font-size:24px;padding:5px 0px 10px;border-bottom:2px solid rgb(157,157,157);text-decoration:none;text-transform:capitalize;">A bit about the role</h3><ul style="margin-top:0px;margin-bottom:10px;"><li style="padding-left:5px;font-size:inherit;">Act as the first point of contact for customers</li><li style="padding-left:5px;font-size:inherit;">Be proactive in approaching</li><li style="padding-left:5px;font-size:inherit;">Deliver an extraordinary experience for all customers</li><li style="padding-left:5px;font-size:inherit;">Be curious to identify customer needs and consistently meet these expectations and use spontaneity to offer an experience above and beyond</li><li style="padding-left:5px;font-size:inherit;">Handle customer complaints effectively yet compassionately knowing when to refer them to an appropriate member of the Management Team</li><li style="padding-left:5px;font-size:inherit;">Share expert knowledge and passion of other areas within Selfridges to customers and colleagues</li><li style="padding-left:5px;font-size:inherit;">Make, tell and share stories</li></ul></div><div style="color:rgb(51,51,51);font-family:'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px;white-space:normal;margin:20px 0px 30px;background-color:rgb(255,255,255);"><h3 style="color:rgb(51,51,51);font-family:'itc_avant_garde_gothicbold', Helvetica, Arial, sans-serif;font-weight:500;line-height:1.1;margin:0px 0px 15px;font-size:24px;padding:5px 0px 10px;border-bottom:2px solid rgb(157,157,157);text-decoration:none;text-transform:capitalize;">A bit about you</h3><ul style="margin-top:0px;margin-bottom:10px;"><li style="padding-left:5px;font-size:inherit;">Engage clearly, confidently and professionally with all customers, team members and managers</li><li style="padding-left:5px;font-size:inherit;">Become an ambassador for the Selfridges brand through networking and developing professional relationships with the wider retail community</li><li style="padding-left:5px;font-size:inherit;">Be customer centric: excellent in delivering world class service</li><li style="padding-left:5px;font-size:inherit;">Have the ability to be flexible when it comes to meeting customer demands – ensuring that each customer is given a bespoke shopping experience</li><li style="padding-left:5px;font-size:inherit;">Go over and above to exceed customer expectations at every opportunity, taking the initiative to provide additional services when appropriate</li><li style="padding-left:5px;font-size:inherit;">Understand and demonstrate international etiquette to cater for every client and reflect behaviours accordingly</li><li style="padding-left:5px;font-size:inherit;">Provide feedback from customers to the wider team to ensure increased service levels</li></ul></div>