Showroom Assistant Manager

Great news and an exciting opportunity to work in a new retail store coming to Harpenden town centre very soon… The Cotswold Company are looking for a Showroom Assistant Manager .

As a member of the Showroom Management Team, you will have a minimum of 3 years Retail Management or Supervisory experience. The showroom team will naturally look to you as a role model, as you will be engaging, positive and inspiring. You love nothing more than working with your team to develop and motivate them to be the very best they can be, to meet and exceed targets and to take a genuine pride in the new showroom and our beautiful furnishings, brand, and the services we offer. All of this will positively impact our customers experience and you’ll love being part of that!

So, what will I be doing?
Typically, your responsibilities will include:

Delivering and exceeding all agreed sales budget plans and KPI’s, including the follow-up of leads/quotes, whilst being fully accountable for the showroom, through influence of the P&L
Using your natural charm and retail sales experience to move sales forward. Be an inspirational leader within your showroom
Lead the team to drive profitable sales through strong product knowledge and effective selling techniques
Create opportunities for others by developing and nurturing your team by introducing new skills, stretching them through goals, coaching, training, and providing regular feedback
Create a culture in your showroom of collaboration
Delivering an exceptional customer service experience; demonstrating and setting the standard of what exceptional looks like
Ensure the showroom is merchandised in accordance with the agreed layout plan and VM guidelines whilst maintaining high standards of merchandising
Reporting on showroom performance weekly with clear analysis of results and solutions for any challenges faced through clear written and oral communication
Plan, implement and measure the success of new ranges that arrive in your showroom, ensuring profitability per square foot of floor space including quarterly range reviews
Work with buying team to ensure you have appropriate levels of stock to maximise sales
Full accountability of stock control; always maintaining accuracy
Collaborate and work with other Showroom Managers and teams within Retail and head office to help shape our business, sharing of best practices and learning from others
Identify local opportunities and understand what our competitors are doing to remain competitive within the market
Present and lead your business through regular showroom visits with the Retail Operations Manager; highlighting the wins and the opportunities to drive your business forward
Work with the Implementation Department for the general maintenance of your showroom
Manage the team’s rotas to ensure optimal scheduling to meet demand for peak trade and key retail dates
Ensure the performance management of your team is consistent, relevant and engages key stakeholders within the process (Retail Operations Manager, People Team)
Monitor individual and team targets and address any areas of concern through coaching and mentoring
Comply with Health & Safety standards to provide a safe environment for both team and our customers
Ensuring cash handling procedures are adhered to and accurately completed daily
Management of payroll using the I-Trent payroll system, to make certain the team is paid accurately and in a timely manner

OK, I'm interested... But is it really the job for me?
To be a Showroom Assistant Manager for the Cotswold Company, you should have:

A genuine interest in furnishings and design
A passionate for our brand
Commitment to help shape our business
Self-motivated and commercially driven to reach KPIs and sales targets
Lots of enthusiasm and the curiosity to ask questions and learn
Be resilient and adaptable to change
Ability to bring a team together through inspiration, motivation, and a sense of team spirit
A want to find better ways to do things
A commitment to always providing excellent customer service
Proven communication skills to build rapport and engagement with colleagues and customers
Good motivation and time management skills
The ability to write and present information
The drive to hit or beat your showroom targets every time without compromising on service standards

The finer details...
For full-time appointments, you'll work 38 hours per week, from 9.00am to 5.30pm, with 2 days off per week.
What else will receive from us?

25 days holiday per year + public holidays
Company pension
Death in Service benefit
Medical Insurance
Private Healthcare
Great discounts on our products – 50% personal and 25% for family & friends
One paid volunteering day off per year
Cycle to work scheme
Access to Health & Wellbeing guidance and support
Ongoing development and career progression
And lots of other great things!
Who are we?

25 years ago, we opened our first showroom at Bourton-on-the-Water in the heart of the Cotswolds. This very special patch of rural England taught us the importance of creating timeless, understated furniture and accessories that bring homes to life.

We live by our company values of

Happiest together
Always authentic
Passion for progress
Inspiring others
Constantly caring

We pride ourselves on the quality of our products and customer experience, powered by our passionate people. We’re growing rapidly and are looking for great people to help us realise our big ambitions. If you are passionate about what you do, want to work for a dynamic and ambitious company, can provide all of the above and more, then we would love to hear from you.

We genuinely care about our teams and continually strive to create an inclusive and diverse workplace where we celebrate our differences, and our people can truly be themselves and feel like they belong. Our team’s wellbeing is our priority, and we pledge to live by our value of ‘Constantly Caring’ by looking after each other, being approachable and attentive to each other’s needs and provide a space where everyone feels safe to ask for help and support and receives kindness and understanding in return.