Service and Selling Coach

Key Responsibilities Helping our Partner to have all of the skills and knowledge they need to serve our customers is a really important role, on a day-to-day basis you'll be responsible for: - Conducting engaging training/coaching sessions for Partners both as groups or individually to improve their service and selling skills. - Providing Partners with constructive feedback to help their personal development. - Being creative in the way you deliver training to cater for different learning styles. - Planning and delivering inductions for new Partners. - Delivering and supporting technical training which will be needed while working on the shopfloor (for example; headsets,devices, apps, new learning platforms, etc.). - Staying up to date with your own learning and developing so you can champion the very best service associated with the John Lewis brand. Essential skills/experience you'll need - Confident in delivering coaching and training in different styles including as a group or individually and giving peer-to-peer feedback. - Good computer skills enabling you to facilitate and produce training on different systems. - Great customer service skills. - Experience of working in a customer-facing selling/retail environment. - Ability to plan and prioritise own time and workload. Desirable skills/experience you may have - Previous experience working as part of a team. - Understanding and experience of learning platforms such as Workday, One Place Learning, and PDW. - Stakeholder management to build relationships with colleagues and subject matter experts.