POS Support Analyst

Harrods IT provides the technologies that support all of Harrods operations, including our luxury store in Knightsbridge, trading locations across the country and internationally. The IT services are supported by a mix of in-house technology teams and 3rd party technology partners.

About the role

The role of POS Support Analyst is to support and deliver change to the systems that enable essential trading operations in the UK, focussed on EPOS and Scales. The systems we support are arguably the most critical to business operations and as such the work we do must be of the highest standards.

The role is to be an active member of the Retail Systems Delivery team delivering change and support to the systems that we manage. From fixing production issues not only through their immediate resolution but also understanding and resolving root causes, through interaction with internal teams and 3rd party partners (Principally Enactor and Bizerba) to project testing and delivery. The successful candidate will have exposure to critical business systems and will take pride in understanding and supporting them.

About you

Our ideal candidate will have experience working within standard IT controls, as well as experience working with retail EPOS systems and related technologies, including Enactor or Retail J. You will also have experience of working with Windows based systems and databases such as SQL and Derby, as well as working to ITIL and or Prince methodology.

You will have project management and process mapping experience. You will also be an excellent communicator with a strong customer service focus when dealing with both internal and external parties, as well as the ability to build strong relationships across the department and business.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

In return you’ll receive an excellent benefits package, including a company pension, flexible working, 31 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods