Personal Shopping Receptionist

A bit about the role

With a vision to reinvent retail, we launched our sustainability strategy, Project Earth, in 2020, with a bold commitment to change the way we shop and the way we do business. Built on three themes – driving a transition to more sustainable materials, exploring new business models, and challenging the mindsets of our partners and customers as well as our own teams – Project Earth is underpinned by our science-based targets as we look to a net-zero future.

As a Personal Shopping Receptionist you will:

Greet clients in a polite and friendly manner
Actively listen to clients and respond to their enquiries
Direct clients to the lounge and inform relevant colleague to assist
Offer/prepare beverages for the clients
Answer calls and deal with all client enquiries in a polite and professional manner
Book appointments on the relevant system following the correct procedures
Inform relevant colleagues regarding appointment booking/cancellations following the department’s procedure
Complete all Front Desk admin tasks in a timely manner, including Sales Tracker and CRM
Check/respond to department’s emails throughout the day
Check all What’s App groups throughout the day and take relevant action
Contact alterations department upon request
Check courier/driver availability and book client deliveries
Request client transfers if needed
Respond to any shop floor/brand enquires and involve the relevant colleagues when needed
Communicate effectively all tasks/enquires to the relevant colleagues and duty manager
Ensure BOH kitchen is fully replenished throughout the day
Ensure bathroom amenities are replenished.
Check lounge is consistently tidy throughout the day
Report any maintenance issues to line Manager

A bit about you

As a Personal Shopping Receptionist, you will:

Ensure you comply with the Selfridges Values
Assist colleagues during busy periods with all tasks at hand
Help with clearing rooms following appointments when necessary
Communicate effectively when leaving the desk and ask for cover
Support line/duty manager with tasks
Be punctual and follow correct procedure for lateness and sickness
Assist with EOD cashing up and take cash bag to Cash Office
Adapt schedule according to the business’ needs
Possess a positive attitude towards business changes
Work outside FOH responsibilities when needed to contribute further towards the business’ success