One Stop - Post Office Officer in Charge

My AM gives me feedback on retail standards

I score green on my One Stop audits - If I score less there is a plan to address the issues.

I score green in my Post Office Ltd Mystery shopper visits

Correct products advertised, for the correct period.

I serve the customers as promptly as possible and Customer feedback is positive

Post Office Ltd branch standard targets are met

I inform the customer of service options available for each transaction.

I support the Retail team / manager when I get the opportunity?

I look to grow the business by keeping up to date with product changes.

I quickly develop my understanding of new products to promote sales.

I promote add on sales wherever I can by asking the right questions to my customers.

I carefully monitor my cash to ensure availability

I ensure I have all products available in my PO.

I ensure I have information leaflets available for my customers

I complete all tasks as shown on my routines pad

Particular attention to those attracting financial penalty.

I keep my AM informed of any potential losses, transaction corrections

I report anything which could be a hazard.

I make sure all my Post Office audit next steps are actioned to improve the scores

I ensure the PO business is transacted in line with POL rules and regulations.

95% of staff has completed Bronze, Silver, and Gold? (Available in PO’s quarter 2)

I attend Training courses where ever possible

I achieve 87% response rate and the responses are Green/ Blue

I have an action plan in place to improve on Red /Amber responses

Absence is no more than 3% return to work interviews are completed

I recruit the right people using my PO knowledge and experience, my vacancies are filled within 4 weeks or less.

People issues are dealt with using the correct process and within the required timescales (incident support process/investigations/disciplinaries/appeals/grievances)

My AOM gives me positive feedback on how I manage my people

My people are paid correctly and on time

How am I doing discussions take place within correct timescales

I have a robust succession plan in place for my office and develop talent within my team

Under performance is dealt with in a professional and timely manner in one to ones using honesty

I drive my own development and performance reviews

I read and understand all communication received and share content and best practise with my team

I discuss office performance with my team

I recognise and share success

My team know how the office is performing, the targets they have been set and how to improve or contribute to the targets

Performance is to budget or better across all controllable lines.

I ensure all of my team have completed their Regulatory Compliance Training

Cash declarations are completed at correct time and are 100% accurate

I follow up all failed regulatory compliance issues with staff that are accountable.

We always try our best for customers

We work together as One team

We treat each other how we like to be treated ourselves

100% of staff in my Post Office know what the values are

Staff on my Post Office say they live the Values, I share example of how I have lived the values with my Manager

My AOM gives me feedback on how I live the values

I am BRAGd green on my performance review against Values

I manage & conduct work activities in such a way as to ensure the safety, health & welfare at work of all colleagues & customers

You will be responsible for:

At One Stop Stores we aim serve local shoppers a little better every day. Being a part of the local community we really can achieve this but it’s our colleagues in store that brings this to life.

In this role, you will greet and welcome our customers warmly, chat to them to find out their shopping needs, sell the right products to them and make their shopping experience a great one.

As well as having brilliant customer service, you’ll also need to be a team player, making sure that your store is always looking great, with the right products on the shelves and fantastic services on offer.

You will need:

Whilst being ready to roll up your sleeves and do what’s needed to put our customers at the heart of everything we do, as part of the One Stop & Tesco family, you’ll need to:

Greet each customer with a warm and friendly welcome
Listen to and talk with customers to find out what their needs are
Do your best to make sure the customer finds everything they want
Be passionate and knowledgeable about our products and services
Always be in store, on time, smartly dressed and ready to serve
Make sure Post Office processes and procedures are followed
Help to achieve key targets and managing operational routines
Always think 25 when serving age restricted products
Work as part of a team to complete store duties

What's in it for you:

At One Stop we value our colleagues just as much as our customers, and part of this is the benefits we offer:

10% Discount in One Stop & Tesco stores
Discounted Tesco pharmacy services
Discounted shopping website
A great holiday package
A commitment to your career development
Community involvement and charity work
Pension Scheme

One Stop is a subsidiary of the Tesco Group but is operated as a separate business and as such benefits offered will differ between One Stop and Tesco.

One Stop have the right to withdraw the vacancy before the closing date should a successful application be received prior to the closing date. As such we would highly encourage you to submit your application as soon as you can.

Flexible Working

We know life looks a little different for each of us. That’s why at One Stop, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

About us:

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.

We have recently announced that we will be moving towards a more blended working week – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to about how this can work for you.

NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.

We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please visit https://www.tesco-careers.com/accessibility