Insight Executive – Customer Experience (6 month contract)

The insight team’s mission is to influence Tesco to make confident decisions because we understand Customers and Colleagues better than anyone. Our key priorities are setting the customer agenda, commercialising insight, business partnering internally and externally, storytelling and democratising insight.

In this role you will utilise our Customer Experience data sources to analyse and create reporting on our performance in key customer metrics. You will also assist with the running of the Customer Experience programme, liaising with suppliers and stakeholders and working on ways to improve the quality of our data, insights, and reporting.

You will be responsible for:

Analyse Customer Experience data to produce regular reporting for our stakeholders across the business.
Use expertise to produce accurate and actionable insight which develops and drives actions in support of our customer growth strategy within a fast-paced environment. Work on developing story-telling to translate analysis to business questions.
Work closely with other Analysts and Researchers in the Insight team (inc. Dunnhumby and TBS) as well as those in other teams (Product, Channel, Property) and with our data science team in Technology. Be an active participant in this community of best practice.
Work with colleagues across the insight team to help support the development of future data, tools and capabilities being developed.
On a project basis, ensure these deliver against requirements, and are presented in a way to make the complex simple and land the key messages with impact.
Following our Business Code of Conduct and always acting with integrity and due diligence.

You will need:

Experience in combining different data sources to identify key issues and opportunities.
Ability to work cross-functionally amongst key stakeholders across the business.
Skilled in visualisation software e.g. Tableau (IRI, dunnhumby etc.)
Experience and confidence in using Excel to an expert level.
Experience and confidence in using PowerPoint to an expert level to generate visually engaging reporting.
A self-starter that has curious and keen to learn new approaches and techniques.

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What's in it for you:

We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!

Annual bonus scheme of up to 10% of base salary
Holiday starting at 25 days plus a personal day (plus Bank holidays)
26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

About us:

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.

We have recently announced that we will be moving towards a more blended working week – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to about how this can work for you.

NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.

We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please visit https://www.tesco-careers.com/accessibility