Hospitality Manager

Company Description

HOSPITALITY MANAGER

Monday to Friday!

Hospitality + Fine dining 

Up to £36,000

Benefits:

28 Days holiday including bank holidays
Plus your birthday off
3 volunteering days
3 days grandparent leave
24 weeks' enhanced maternity leave
Secondary carer leave
Wedding/commitment day leave
Free meals on shift
Bespoke training and development opportunities
Apprenticeships opportunities for all experience levels
Pension and life insurance
Discounts available on our HAPI app; high street shops, holidays & cinema
Wellbeing hub
Access to employee assistance programme
Cycle to work scheme

Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Hospitality Manager who motivates their team to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are a Hospitality Manager who thrives on delivering extraordinary experiences, is passionate and organised, and loves to inspire a harmonious and collaborative team, we would love to hear from you!
Job Description

As a Hospitality Manager you would be working closely with the Executive Chef, and wider team, supporting the operations team, and talented chefs to deliver flawless service and exceptional food and drinks.

Hospitality Managers will build strong relationships with their clients, understanding a brief and executing every detail with continuous quality and a human touch.

Key Responsibilities:

Play an integral role in the successful delivery of events across our three stunning city centre locations. 
To train or provide training to the team so to ensure they operate in accordance with the department’s standards including any casual labour that may be required.
To monitor daily, the standards achieved in your department and report to your line managers any areas of concerns.
To liaise with key people in all necessary areas (kitchen, events, reception, etc…) of the business to ensure the provision of food and service is consistent and in line with menu/standards pre-agreed.
To meet clients on arrival making sure that the event is as they require and ensuring that any on the day changes are passed on to the relevant people where necessary
To deal effectively and courteously with customer complaints.
To carry out regular checks of the events areas for maintenance, housekeeping and other health and safety issues.
To ensure in house accounting policies are adhered to and monitor food and beverage control, including performing stock take.
To ensure the department/team’s compliance within cash handling and cashing up procedures and that any discrepancies are reported immediately to your line manager.
Responsible in monitoring staff time sheets are filled correctly

Qualifications

You will ideally have experience in a high quality, corporate environment or other such establishments and understand the service expectations of such clients.
Strong corporate hospitality background.
Management of full time team members, ability to provide leadership and direction to hosts and external hospitality staff.
Room booking experience (Preferable)
Ability to interact with Senior clients and Partners.
Ability to liaise with other inhouse contractors.  
High Visibility, a brand ambassador.
Open minded, adaptable and flexible.        

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.

The aim is for our workforce to be truly representative of all sections of society and our customers, and for each team member to feel respected and able to give their best.

And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.