Head of Colleague Relations Services

This role is responsible for driving the execution of our colleague relations services across multiple markets, providing guidance and insight on all aspects of colleague relations, conflict resolution and workplace mediation. You will be responsible for: Leading the colleague relations team to deliver high-impact services, focusing on proactive problem resolution, colleague engagement and maintaining a positive culture across multiple markets. Being the escalation point for complex or high-profile cases or concerns. Partnering senior stakeholders across the business, People and Legal teams to advise and align on colleague relations and compliance priorities across multiple markets. Partnering the Workplace Relations and Policy practice of expertise teams, where applicable, to craft policies and best practices to ensure consistency and fairness in line with local market practices and cultural nuances. Developing tailored strategies for diverse global markets to ensure effective colleague engagement and compliance. Using colleague relations data to identify trends, opportunities and emerging colleague relation issues to inform decision-making, cultural change and continuous improvement of colleague relations practices. Leading a cross-geography, multi-cultural team, encouraging a high-performance culture, encouraging an inclusive work environment and building future-fit capability across the group. Delivering operational excellence across the end-to-end colleague relations process, underpinned by a culture of continuous improvement. Lead the response to high-impact colleague relations issues or crises, working closely with our union partners, and Practice of Expertise teams to deliver colleague impacting change programmes in a values-led way. You will need: Technical understanding of colleague relations practices and compliance. Expertise in conflict resolution, mediation and crisis management. Union relations and change management experience. Analytical and data-driven attitude to measure and improve colleague engagement. Shown leadership and people management skills, with experience leading diverse remote teams. Excellent communication and business partnering skills, with the ability to influence at all levels. Ability to navigate complex, confidential issues. #LI-FC #LI-Hybrid What's in it for you: We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more! Annual bonus scheme of up to 45% of base salary Car Cash Allowance Holiday starting at 25 days plus a personal day (plus Bank holidays) Private medical insurance Retirement savings plan - save between 6% - 10% and Tesco will contribute 1.5 times this amount 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave About us: Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet. We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco. We have recently announced that we will be moving towards a more blended working week – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to about how this can work for you. NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date. We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please visit https://www.tesco-careers.com/accessibility