Ecomms customer service supervisor

This multi award winning brand is looking for someone ambitious to join their growing team!

As eCommerce customer care supervisor you will be liaising with customers and potential new customers via telephone and email to assist them with their queries and increase order values where possible.

As supervisor you will be responsible for ensuring the customer care team provide an excellent customer service experience. Overseeing the day-to-day operations of the team, you will be central to ensuring that the brand consistently exceed customers expectations as well as train, support and mentor the customer care team.

You will play a significant role in driving individual and team KPI’s as well as providing the highest standards that you can.

Requirements:
- Experience with B2C front line customer interaction in offline or online retail environment is essential.
- Experience of managing a team including training, mentoring and developing members.
- 1-2 years’ experience of setting up and using customer care platforms such as Gorgias to effectively manage the customer support cycle. Familiarity with Shopify and Netsuite advantageous.
- Experience of using and a virtual call center.

A great package is on offer with this role as well as hybrid working!