Deputy Store Manager - Icon

At Whittard, we’re passionate about bringing luxury tea and coffee to our communities. We’ve been achieving this goal since 1886, you could be part of our story in this new Deputy Manager role.
As Deputy Manager you will be supporting the Icon Store Manager by providing exceptional customer service and assisting in growing the brand locally with a high-performance team. Creating a friendly, customer focused environment, your role with continue to excel the brand all while you’re on the receiving end of generous holiday, product discount and investments in your professional training and development.

Responsibilities
• Providing top tier customer service, encouraging your team to do the same.
• Offering excellent product knowledge to the customers, seeking ways to improve the customer journey at every turn.
• Maintain the same high standards across day-day operations along with your Store Manager.
• Achieve individual and collective targets, tracking KPIs and taking appropriate actions to ensure team focus.
• Complying with daily in store procedures of cash handling, deliveries and reporting.
• Supporting your store manager with daily tasks, management, and staff onboarding.
• Manage your team on the store floor, celebrating success and offering feedback for improvement

Qualifications
• Retail Supervisor or Management experience.
• Experience with task delegation, KPI management and excellent customer service.
• A hands-on approach to store tasks.
• Excellent communication skills with the ability to delegate effectively.
• A solution focused mindset.
• Enthusiasm and passion for our products.

The Role Itself

Supporting the Store Manager, your role will maximise strong profits through exceptional customer service and strong leadership. Building the already respected brand locally, you will create a store atmosphere that keeps customers coming back time and time again. While part of a successful and friendly team, you will join the wider Whittard family that champions high standards across the board. With store incentives for the team throughout the year, including individual rewards and team benefits, you will be joining a company that celebrates their team at every corner.

Benefits:
• Up to 50% store discount on Whittard products.
• Monthly product allowance.
• Auto-enrolment Pension scheme.
• Access to our wellbeing portal.
• Flexible working opportunities.
• Selection of family friendly benefits.

About Us
Our story began in 1886 when Walter Whittard began selling the finest tea, coffee and hot chocolate in London with the approach to buy the best. Over 137 years later, our never-ending curiosity to find unique blends and distinctive tastes lives on at Whittard. We continue to flourish, and our ambition will always remain the same - to ensure every customer can enjoy their own Whittard moment and make each day more special.

Whittard of Chelsea is an Equal Opportunity Employer. We thrive to be a diverse and an inclusive organisation. We want to be a place where differences are recognised and celebrated, with a workforce that builds teams from all individualities, backgrounds, and experiences.

Together as a Whittard family, we continue to create a culture that encourages, supports, and inspires all our employees to have a voice, to make a positive difference in helping to develop our ambitious brand.