Delivery Services Adviser

Delivery Services Advisor

Our dispatch team works in our Knightsbridge warehouse and are the glue between our sales teams on the store floor and our delivery services globally. We are looking to recruit a Delivery Services Advisor to be part of the action, solution and our team.

As we celebrate this momentous anniversary year, now more than ever, it’s an exciting time to join the Harrods Team. Whether you’re a recent school, college or university leaver, or you’re looking to restart your career in an exciting new field, at Harrods we firmly believe in offering exciting career opportunities.

About the Role

As a Delivery Service Advisor you will work with the Sales Advisors on the store floor, Couriers and your dispatch and delivery colleagues to manage the smooth running of all deliveries. You’ll work to tight deadlines with conflicting priorities, always working to keep the customer and your colleagues updated by email, over the phone and face to face.

In this role you’ll be responsible for running daily reports to find service failures and identify any issues. You’ll respond promptly to any ‘open log’ queries to escalate and resolve any potential delivery issues as well as ensure the customer always comes first. You’ll take pride in your work and in representing Harrods for journey customer journey from the store floor to their home or address delivery.

About You

You’ll be passionate about the customer experience and motivated to work with others to deliver a seamless customer service experience. You’ll be computer literate and capable of multi-tasking in a fast-paced environment. Your enthusiasm to find and fix problems will be where you excel, with clear communication skills to keep others informed. As a Delivery Services Advisor you’ll be accountable and diligent, always working with your team to deliver your best work, on time for every customer.

About Us

Our 175th anniversary will see the Knightsbridge store become a stage for our legacy of firsts, our house of world-leading brands and our reputation for exceptional. We want you to come and be a part of all this - and help us deliver exceptional service that represents our authority as a long-standing icon, industry-leader and innovator. Inspired by our past, celebrating our present and focusing on our future, you’ll be joining a team with the belief that anything is possible. What makes you different makes us exceptional.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods