Customer Experience Partner, Customer Support Advisor

At a glance Role Title: Customer Experience Partner Level 10, Customer Support Advisor The Official Partnership Job Title is Customer Support Advisor Position: This is a Permanent position Location: Wilmslow (John Lewis) -Onsite working only Hours of Work: Full Time, 36.25 hours per week. Working 5 days a week. Including 1 in 3 Saturdays based on business needs. Hours of operation are Monday to Friday 08:00 am - 18:00 with 1 in 3 weekend days (Saturdays 08:00 am - 18:00 Sunday 10:00 - 18:00 based on business needs) Salary: The salary for this role will be £21,850, Annual About Role As our Customer Experience Partner, Customer Support Advisor role, you will be at the forefront of the Customer Journey in a demanding customer-centric role delivering exceptional customer service in which you will be required to demonstrate enthusiasm and commitment for resolving various complex queries. These can vary from taking payments to supporting customers and branches with credit applications and issues relating to deliveries and refunds. Essential skills you’ll need Previous Customer Service Experience Interpersonal and communication skills (Ability to communicate well across multiple channels primarily telephone & email) Time management and organisational skills Please see the full details and the key accountabilities about the role in the Job Outline attached below. For current Partners only - Please view the job outline here using your internal Partnership email address: (Link->https://drive.google.com/file/d/1z7JsLcjtNhXrN0YEOeZYFBnZQrFfe2xc/view) Benefits of the Partnership and the Role 💚 Full-time working holiday entitlement 22 days holiday, plus public and bank holidays (this is prorated for part-time hours). 💚Great work-life balance, including a focus on well-being and flexible working and our equal parenthood leave Policy 💚Defined Contribution pension scheme where your contributions will be matched by the Partnership (up to 8% of pay) and, after three years’ service, you’ll receive an additional Partnership contribution of 4% of income, regardless of whether you pay in or not 💚You’ll get a Partnership discount in-store and online once you complete your Earning Membership period. That’s 25% off in John Lewis (12% off electrical products, some exclusions apply) and 20% in Waitrose (some exclusions apply) You’ll also be able to nominate someone you live with to share your discount. 💚We’re proud of our exclusive hotels based in some of Britain’s most stunning areas and once you’ve been with us for three months, you’re welcome to explore them Find out more about the extensive range of exciting benefits that you could enjoy when you join us on our website under About the Partnership; Benefits. (Link->https://www.jlpjobs.com/about/benefits/) Additional Information: The application form consists of a CV upload followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. (If internal, check your Workday notifications and see further guidance on the PDW under "Internal application process"). We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early Following the submission of your application, the next phase in the evaluation process is expected to start with a virtual interview during the week starting September 30th to 4th November 2024 Please be aware that the training is full-time on-site training at Wilmslow (John Lewis). The training hours are Monday to Friday 9 am to 5.30 pm for 4 weeks, commencing from 18/11/24 to 13/12/24. No holidays are permitted during training. You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Please be aware that due to the nature and activities of this role, all successful candidates will have a DBS check carried out on them through a 3rd party registered body. For more details on DBS checks and what these entail, please visit the (Link->http://www.gov.uk/criminal-record-checks-apply-role) For internal use only: #LI-JLPJL #LI-JLPWTR #LI-JLPGR #LI-HEADOFFICE