Concession Talent Partner

We are seeking a dynamic and customer-focused Concession Talent Partner to connect exceptional talent with our iconic brands, ensuring our Concessions teams deliver unparalleled service

About The Role
As a Concession Talent Partner, you will oversee the recruitment and onboarding lifecycle for Concession and Agency staff, ensuring we secure the finest talent to represent both Harrods and our Concession brands. This role combines stakeholder management, strategic advisory, and operational excellence to deliver a seamless hiring experience.

Key Responsibilities:
• Managing the end-to-end recruitment process for Concession Partnerships, ensuring efficiency, accuracy, and consistency across all activities.
• Conducing candidate assessments and oversee the approval process, maintaining high standards aligned with both Harrods and brand expectations.
• Building and maintaining strong relationships with Concession management, agencies, and internal stakeholders, advising on recruitment strategies and expectations.
• Analysing future recruitment needs, including seasonal peaks, and developing tailored solutions to support hiring campaigns, new openings, and peak trade periods.
• Continuously enhancing the candidate experience by identifying opportunities for improvement and implementing changes to refine the Concession recruitment journey.

This role operates Monday to Friday, with two days per week on-site (Tuesdays in Knightsbridge and Wednesdays in Hammersmith) with flexibility to support additional ad hoc events or workshops based on business need.

About You
You have a strong background in recruitment, ideally with agency experience, and thrive on managing multiple stakeholders and relationships in a fast-paced environment. You’re adept at navigating complex situations, providing strategic advice to brands, and ensuring the highest quality of talent is brought into Harrods. With excellent communication skills, you can confidently advise and challenge senior stakeholders to achieve the best outcomes.

You will also have:
• Poven experience in managing multiple agency relationships and collaborating with diverse stakeholders.
• A strategic mindset, enabling you to advise brands on recruitment trends, turnover, and quality improvements.
• Capability to manage high-volume recruitment and last-minute changes with ease.
• Proficiency with recruitment ATS systems, such as Workday or similar platforms.
• Strong understanding of employment law, GDPR, and recruitment best practices.

About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

In return you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

Uniquely You
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods