Cafe Operations Manager

Scattered around the country, each of our 316 cafés has its own unique charm, but they all rely on one thing: smooth operations and superb management. That’s where you, as our Operations Manager step in.

Coming from a hospitality background, you know what great service looks like and how to deliver it. Using this experience as Operations Manager, you’ll oversee a group of cafés within a designated region, focusing on four key areas: People, Customers, Operations and Finance. Your work will include supervising the implementation of best practices and complying with legal policies and procedures while meeting financial goals.

But more than management, this role is about growth and making every day a little better for customers and colleagues. That's why you'll identify and develop the skills of promising managers, guiding them to be their very best. Just as you support your team, we'll support you with opportunities for development, and access to everything you need to grow.

You will be responsible for:

Whilst specific responsibilities will be dependent upon the changing needs of Tesco as a business, the following provides an overview of the role’s key responsibilities and measures:

Making sure all cafés within your region comply with health, safety, and food standards.
Driving improvement programmes to help underperforming cafés thrive.
Leading the Café Manager and their teams through training and mentoring.
Overseeing best practices to ensure quality service, legal compliance.
Monitoring the maintenance of cafés and equipment to protect assets and meet regulations.
Using your skills to find better ways of working for our customers and colleagues.
Helping us to achieve our business vision by collaborating with leadership teams.
Working with store and office teams to deliver plans and provide valuable feedback.
Conducting timely performance reviews to identify development or corrective actions.
Applying your financial acumen to boost revenue, minimise expenses and maintain

You will need:

A background in hospitality.
Experience managing multiple sites.
A commitment to excellent customer service.

Personal

Confident using your initiative to improve ways of working.
Great people management skills.
Strong business acumen.
The ability to coach with an inclusive style.
Good at planning and keeping things organised.
Excellent communicator with a positive attitude and resilience.

What's in it for you:

Alongside a fantastic work life balance, we offer excellent benefits that help make The Cafe a great place to work. These include but aren’t limited to::

Colleague Clubcard after 3 months service - 10% increasing to 15% after every pay day for a four-day period, off most purchases at Tesco
Request flexible working from day one
Retirement savings plan
Life Assurance
Access to free wellbeing services with a range of resources to support your mind, body, and life
An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home
Uniform provided and policies to support you for all of life’s moments, big and small
Holiday starting at 28 days (Including Bank Holidays)
Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here.

About us:

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.

We have recently announced that we will be moving towards a more blended working week – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to about how this can work for you.

NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.

We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please visit https://www.tesco-careers.com/accessibility