1. Definitions:
   1. The organiser is Retail Human Resources Ltd trading as Retail and Hospitality Live; whose registered address is at 14 Bristol Gardens, London W9 2JG.
   2. The client is whoever has received the confirmation of booking and acknowledged it.
   3. The venue is whichever hotel or organisation at which the event is held. At the time of writing, it is: Galleon suite, The Royal National Hotel, 38-51 Bedford Way, London WC1H 0DG. The venue may change and whatever is stated on the Confirmation Booking email will be deemed
      as the venue.
   4. VAT is Value Added Tax which is charged at the prevailing rate at the time of invoice.
   5. Organiser's payment terms are 30 days from invoice date.
2. Dates, times and duration:
   1. The event will be held on the date or dates specified in the Confirmation Booking email.
   2. The events will be open to visitors from 10am – 5pm.
   3. Client access will be granted from 9am.
   4. Clients must arrange for their equipment and promotional material to be removed by 7pm; although items can be collected the following morning by special arrangement (items left at owner's risk).
   5. The client indemnifies the organiser against any charges made by the venue for removal of equipment left behind at the venue.
   6. Once the proposal is agreed the client is committed to attend the event. Any discounts granted will be withdrawn for non-attendance and the amount of that discount will be invoiced.
3. Advertising:
   1. The organiser retains total control over the advertising for this event and undertakes to act in good faith and provide sufficient advertising to make the event a success. As with any form of recruitment advertising though, no guarantees can be given.
   2. The event advertising will include extensive advertising on www.retailappointment.co.uk, www.hospitalityappointment.co.uk, www.rhr.co.uk and www.fashionpersonnel.co.uk .
   3. Social media advertising will include LinkedIn and Facebook.
   4. Print media advertising will include The Metro.
   5. Direct emails will be sent to thousands of candidates of RHR and its associated companies.
   6. The client agrees to allow the organiser to use its name and logo on any advertising the organiser deems appropriate. The organiser agrees to keep such advertising within the law and normal standards of quality recruitment advertising.
4. Services provided:
   1. The organiser's staff will be on hand to deal with any queries from all clients during the course of the event.
   2. A stand will be provided with the client's name above the entrance. The venue will provide seats and tables as required.
   3. The client agrees to maintain their exhibitor material within the confines of their stand and agrees to promptly remove anything that is outside that area if asked to by the organiser or the venue staff.
   4. A series of seminars may be held on career related subjects in separate rooms in order to attract as many people to the event as possible.
   5. Clients may wish to hold their own seminars in the facilities provided, at no extra charge, subject to availability.
   6. A limited number of rooms at the venue maybe available to clients at a discounted rate.
5. Rules:
   1. Clients will understand the necessity to include rules for the smooth running of the event for the benefit, safety and enjoyment of all. We anticipate that most, if not all, clients will regard these rules as common sense but will understand why they are in place. We hope that no offence is taken for pointing out what will be obvious to most.
   2. Clients undertake to keep their stands attended by their own employees or agents for the duration that the event is open. See clause 2.6 above.
   3. Clients agree not to conduct meetings with external purveyors of recruitment services such as employment agencies, advertising agencies and media suppliers, other than those exhibiting at the event or involved in the event's promotion. Clients are asked, if canvassed by such businesses at the event, to draw it to the attention of the organiser.
   4. Clients will not play music or create any extraordinary noise that may be a nuisance to other exhibitors or to the venue more generally.
   5. Clients are entitled and encouraged to advertise their presence at the event through whatever channels they consider appropriate.
   6. Clients agree to accept direction from the organiser’s or the venue’s staff on matters of health and safety.
   7. Clients agree not to entice employees of the organiser or other exhibitors to leave their employment and the organiser agrees likewise.
   8. Clients agree not to post anything on any of the social media platforms that may be detrimental to the success of the event, for the duration of the event or thereafter.
   9. Clients agree that it is responsible to the venue owner for any damage to the venue owner’s property.
6. Size, location and price of Table:
   The size of the stand may be 2x4m, 3x4m or 4x4m and this will be stated in the confirmation email. Prices are shown elsewhere on this site and any discounts applied will be stated in the Confirmation Booking email.
   
   Whilst we will do everything possible to accommodate the clients' wishes on the location of their stands, we cannot guarantee this will be available on the day as the venue owner has ultimate control of its facility.
7. Cancellation and refunds:
   1. If the organiser cancels the event, for whatever reason, a full refund will be given. The organiser’s liability to the client will be restricted to the purchase price of their stand.
   2. Force majeure: If the event is cancelled by the venue for force majeure reasons or any other, the refund would be restricted to the percentage of refund that the organisers were able to secure from the venue owner and the contractor that supplies the stands. The organiser would use its best endeavours to secure the maximum refund.
   3. The client’s attention is drawn to the venue’s own force majeure and COVID clauses and the organiser has no alternative but to operate likewise.
   4. The organiser will not be responsible or liable for the failure of other exhibitors who have contracted to show up but failed to do so.
   5. Where a discount against the rate card rate for a stand is given, there will be no refunds for cancellation by the client.
8. Disputes and jurisdiction:
   1. In the very unlikely event that a dispute should arise, in the first instance the client should take up the issue with the organiser’s director, Jason Ellis.
   2. Where the terms in the Booking Confirmation email and these terms differ, the terms in the Booking Confirmation Email shall prevail.
   3. This contract will be governed by the laws of England and Wales.

Acceptance:
The client will be deemed to have accepted this event once the Booking Confirmation email is acknowledged by the client. The agreement will then be binding on both parties.

Last updated 05 February 2025