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Zara has started charging customers to return products bought online. Since the beginning of May, Zara shoppers have been charged £ 1.95 to send back items, with the fee deducted from their refund, according to reports. Items bought in store can still be returned to shops in the same region free of...

JD Sports has said it remains reassured by its trading in the first 14 weeks of its new financial year after total sales in its like-for-like businesses rose by more than 5% on the the same period in the prior year. The sportswear retailer said it achieved the uplift despite global...

Tesco has revealed its online boss Chris Poad will depart from the retailer. Poad,  has held the position of Managing Director, Online, since October 2019 and has led the supermarket’s online teams throughout the Covid-19 pandemic. He joined the supermarket giant from Amazon, where he spent over 10 years at the company,...

Iceland’s bid to be plastic-free by the end of the year is likely to be derailed due to the war in Ukraine and the pandemic. The frozen food retailer’s supply chain is in ‘survival mode’, halting the progress of removing all plastic from the brand’s own packaging. “You walk into an Iceland...

Profits at The White Company doubled despite stores being shut for months. The group  made £31million in the year to July 2021 as shoppers snapped up scented candles,  pyjamas and loungewear as they worked at home. Turnover jumped by more than a fifth to £273million, according to accounts filed on Companies House,...

Morrisons has won the battle to take control of McColl’s after the convenience retailer said last week that it had been left with no other option than to place the company into administration in order to preserve the future of the business. Morrisons beat competition from Asda owner EG Group with...

Boohoo has announced a new campaign for Mental Health Awareness Week in collaboration with neuropsychologist The Brain Coach. The move follows research by Boohoo that found 70% of its customers dislike their bodies. The new Body Cleanse campaign aims to offer practical, habit-forming steps in the form of a seven-step plan to...

Schuh has launched its first ever customer loyalty programme. Called The Schuh Club, the programme offers members the opportunity to earn points as they shop, which are then converted into money-off rewards and automatically sent to customers to spend on their next purchase. Points will also give members exclusive access to...

Uber Eats has embarked on a new partnership with convenience retailer One Stop as it looks to expand its UK grocery and convenience offering. The partnership has seen over 100 One Stop stores launch on the app over the last month, with a further 400 stores to be added. Products available to...

Animal has opened its first UK outlet store at Scotland’s Caledonia Park. The brand has taken a 1,504 square foot unit adjacent to Skopes from where it sells a range of Animal’s most popular pieces, including menswear, womenswear, accessories and footwear. Other brands with a presence at the Railpen operated premium outlet...